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Ordering Methods

Verifying that a Product is Available

To locate and/or order a publication or other product sent to NTIS, use our Web site's verification page to look up the title or order number you have.

If you wish, our Sales Desk (1-800-553-6847 or (703) 605-6000, 8 a.m. - 6 p.m.; EST, Mon-Fri) will verify a title or order number for you. You may also e-mail your inquiry to us at info@ntis.gov.

NTIS Pricing

  • Prices and product availability are subject to change without notice.
  • NTIS reserves the right to limit purchase quantities and to discontinue items.

NTIS cannot be responsible for inaccurate pricing appearing on other agencies' Websites or through other agencies' advertisements or price quotes. See Return Policy.

Online Ordering

Shopping online at NTIS is safe and secure. NTIS accepts payment online either by major credit card or an NTIS Deposit Account. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card or deposit account number, name, and address, so that it cannot be read as the information travels over the Internet.

About delivery time outside of the U.S.

Placing an Order by Phone/Mail/Fax/E-Mail

At NTIS, we understand that many of our customers may not wish to use their credit card on the Internet. Download the NTIS Order Form to place or order by mail, fax, e-mail or feel free to place your order by telephone.

Mail Orders

National Technical Information Service
5301 Shawnee Rd,
Alexandria, VA 22312

Phone / Fax Orders

Sales Desk
1-800-553-6847 or (703) 605-6000
8 a.m. - 6 p.m.; EST, Mon-Fri

(703) 605-6900

TDD (for the hearing impaired)
(703) 487-4639
8:30 a.m. - 5 p.m.; EST, Mon-Fri

E-mail Orders

For Internet security, when placing your orders via e-mail, register your credit card at NTIS: call (703) 605-6070.
8:30 a.m. - 5 p.m., EST, Monday-Friday

Order via e-mail 24 hours a day: orders@ntis.gov

Subscription Orders

1-800-363-2068 or (703) 605-6060
8:30 a.m. - 5 p.m., EST, Mon-Fri
More information on our subscription page

Customers/Orders Outside the U.S., Canada, and Mexico

  • The prices that appear on our Web site are for domestic shipments. Orders shipped to international destinations are subject to international prices and an international handling fee. If you are ordering products through our Web site shopping cart, the international price for each product will appear once you enter your ship-to address. You can modify your order prior to final placement. If you are ready to place an order and need to determine the international price for one or more products, simply contact our Sales Desk by:
  • Phone - (703) 605-6000
  • FAX - (703) 605-6900
  • E-mail info@ntis.gov

Be sure to request international pricing.

  • NTIS has arrangements with international cooperating organizations throughout the world. These organizations serve many valuable functions which include: providing customers with information on new and existing NTIS products and services, processing of customer orders, resolving order-related problems, coordinating and accepting payment in local currency, and clearing orders through the local Customs office.

Restricted Countries

NTIS restricts the following countries from purchase of NTIS products: Cuba, North Korea, Iran, Syria and Sudan.

RUSH Service (Telephone orders only)

Call 1-800-553- 6847 or (703) 605-6000

NTIS offers its customers a RUSH Service option for an additional fee. RUSH orders can be placed over the phone for in-stock paper documents, for documents that have already been digitized and that are being ordered in CD-ROM format, and for in-stock audiovisual products. These orders are processed by NTIS within one business day, and then shipped the following business day by overnight courier to addresses within the U.S. or by airmail to addresses outside of the U.S. Because RUSH Orders are prioritized and in many cases filled within minutes, they cannot be modified or cancelled. (Computer products also may be ordered on a RUSH basis, but please allow 1-3 business days for in-house manufacturing of computer products.) Simply call the telephone number above, and an NTIS Sales Representative will advise you if the product you are seeking is available for our RUSH Service.

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